Skip to main content
TIXY
Start free
Free to try

Stop answering the sameDiscord questions on repeat.

TIXY automatically replies to common Discord support tickets using your knowledge base, then escalates to your team only when a human is needed.

Add TIXY to DiscordSee how it saves time
TIXY dashboard showing AI-handled Discord support tickets

Features

Built to give your time back.

Keep your own branding.

Paid plans let you connect your own Discord bot so members see your name and avatar. Free plans use the managed TIXY bot.

Answer from your knowledge base.

Upload PDFs, add Q&A pairs, or link help articles. TIXY replies using only your content, so answers are accurate and consistent.

Escalate only when needed.

When TIXY is not confident, the ticket is automatically passed to your staff with the full conversation attached. No context lost.

Organize tickets by category.

Create categories for billing, technical issues, or moderation. Set per-category intake forms and choose which ones use automation.

Improve with every ticket.

Review complete transcripts, spot knowledge gaps, and update your answers. Your support quality keeps getting better.

Transparent usage and billing.

Track tickets answered, staff handoffs, and overages in one dashboard. You always know exactly what you are paying for.

How it works

Set up once.
Answer less forever.

TIXY bot replying to a Discord support ticket in real time
  1. 01

    Connect your bot.

    On paid plans, use your own Discord application so your members see your branding from the start. Free plans start with the managed TIXY bot.

  2. 02

    Teach it your answers.

    Add docs, FAQs, and web pages. TIXY learns where to find the right answers to common questions.

  3. 03

    Choose what to automate.

    Pick which ticket categories use AI and set the confidence threshold for escalating to your team.

  4. 04

    Let it reply.

    Tickets open. Answers go out in seconds. Your team only sees conversations that actually need a human.

  5. 05

    Keep improving.

    Read transcripts, find gaps, and update your knowledge base. The system gets better with every ticket.

Pricing

Pricing that scales with your tickets.

Start free. Upgrade when your community grows.

Free

$0/ month

Try AI support automation.

  • Managed bot
  • 1 server
  • 50 AI tickets
  • 5 knowledge entries
  • File uploads (1 MB)
  • 1 web source
  • Analytics
  • 1-month log history
Get started

Community

$14/ month

Growing Discord communities.

  • Custom bot
  • 3 servers
  • 200 AI tickets
  • 50 knowledge entries
  • Custom branding
  • File uploads (5 MB)
  • 10 web sources
  • Analytics
  • Custom system prompt
  • Configurable bot language
  • 3-month log history
  • $0.06 per ticket over limit
  • Priority support
Get started

Support Team

Most popular
$45/ month

Teams handling lots of tickets.

  • Custom bot
  • 5 servers
  • 1,500 AI tickets
  • 200 knowledge entries
  • Custom branding
  • File uploads (10 MB)
  • 30 web sources
  • Analytics
  • Custom system prompt
  • Configurable bot language
  • 6-month log history
  • €0.05 per ticket over limit
  • Priority support
Get started

Business

$140/ month

Companies running Discord support.

  • Custom bot
  • 15 servers
  • 5,000 AI tickets
  • 1,000 knowledge entries
  • Custom branding
  • File uploads (20 MB)
  • 60 web sources
  • Analytics
  • Custom system prompt
  • Configurable bot language
  • 1-year log history
  • €0.04 per ticket over limit
  • Priority support
Get started

Less time on tickets.
More time building.

Set up TIXY in minutes and stop answering the same questions on repeat. Your team handles only what matters.

Add TIXY to Discord

FAQ

Questions, answered.