Terms of Service

1. Who provides this service

TIXY is operated by an individual business registered in Lithuania under Individuali veikla, certificate No. 1359444 ("TIXY", "we", "our", "us"). The service is available at tixybot.com.

2. Eligibility

You must be at least 18 years old to use TIXY. By using the service you confirm that you meet this requirement. If you are accepting on behalf of an organisation, you confirm you have the authority to bind that organisation to these terms.

3. Acceptance

By installing TIXY or accessing the dashboard at tixybot.com, you agree to these Terms of Service, our Privacy Policy, and our Data Processing Agreement. If you do not agree, do not use the service.

4. The service

TIXY provides an AI-powered Discord bot and web dashboard for managing support tickets. You bring your own Discord bot credentials; TIXY connects them to AI and your knowledge base. We reserve the right to modify, suspend, or discontinue any part of the service with 14 days' notice where reasonably practicable.

5. Accounts and access

You must have a valid Discord account to use TIXY. You are responsible for all activity under your account. Notify us immediately at hello@tixybot.com if you suspect unauthorised access.

You may not share credentials, resell access, or use automated means to create accounts.

6. Acceptable use

You agree not to use TIXY to:

• Generate or distribute illegal, harmful, or harassing content
• Violate Discord's Terms of Service or Community Guidelines
• Attempt to reverse-engineer, scrape, or probe the service
• Circumvent plan limits or billing controls
• Mislead your members about the AI nature of automated responses

We may suspend or terminate accounts that violate these rules without prior notice.

7. Subscriptions, billing, and auto-renewal

Paid plans are billed monthly in advance via Stripe. Your subscription renews automatically each billing period until you cancel. Overage charges (tickets beyond your monthly limit) are billed at the end of each period at the rate shown on your plan.

You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period; you retain access until then. After cancellation your data is retained for 30 days before deletion.

We may change pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.

Where required by applicable law (including California's Automatic Renewal Law), we will provide advance notice before any renewal charge and a simple cancellation mechanism.

8. Refunds and right of withdrawal

EU/EEA consumers. Under the EU Consumer Rights Directive, you have a 14-day right of withdrawal from distance contracts. At checkout, you will be asked to tick a checkbox expressly requesting immediate access and acknowledging that you thereby lose your right of withdrawal once the service has been fully performed. If you cancel within 14 days before the service has been fully performed, you are entitled to a proportional refund for the unused portion.

All other users. Subscription fees are non-refundable except where the service materially fails to conform to these terms and we are unable to remedy the issue within a reasonable time, or where required by applicable law.

To request a refund or exercise your right of withdrawal, email hello@tixybot.com with your account details.

9. Your content

You retain ownership of any content you upload (documents, Q&A pairs, server rules). By uploading content, you grant us a limited licence to process it solely to operate the service for your account. You are responsible for ensuring you have the right to upload any content and that it does not infringe third-party rights.

10. AI-generated responses

TIXY uses AI to draft replies to your server members. AI responses may occasionally be inaccurate or incomplete. You are responsible for your configuration choices, including auto-send settings, and for any harm caused by AI-generated content sent in your server.

11. Availability

We target 99.9% monthly uptime. Scheduled maintenance and events outside our reasonable control (force majeure) are excluded. In the event of significant, unplanned downtime we may offer service credits at our discretion.

12. Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any claim arising from these terms or use of the service shall not exceed the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or business opportunities.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Lithuanian or applicable EU consumer law.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Lithuania. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Lithuania.

If you are a consumer resident in the EU/EEA, the governing law and jurisdiction clauses above do not deprive you of any mandatory consumer protections you are entitled to under the law of your country of habitual residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at consumer-redress.ec.europa.eu.

14. Changes to these terms

We may update these terms. Material changes will be communicated via the dashboard or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these terms? Email hello@tixybot.com.